Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

We offer affordable and durable jewelry for everyone looking to purchase their favorite pieces without spending a lot of money. Our charms are made from a base of brass, a metal alloy composed of copper and zinc. We use the highest quality brass available, which significantly reduces costs while maintaining the high durability of pure sterling silver.

Brass is known for its:

• Excellent resistance to corrosion: This makes it perfect for use in environments exposed to moisture and harsh chemicals like chlorine or cleaning agents.
• Low friction: This reduces wear and tear on moving and rubbing parts, such as a charm bracelet full of beautiful charms, increasing durability.
• Hypoallergenic properties: Brass is completely allergen-free, making it suitable for all skin types and ensuring our charms do not negatively affect your skin.
• High recyclability: Brass is highly recyclable, contributing to environmental sustainability. Scrap brass can be melted down and reused without significant loss of quality.

Our charms undergo an additional step of coating with pure 925 sterling silver. All our jewelry is generously triple-plated in sterling silver, making the jewelry nearly 50% silver. The main benefits of sterling silver include:

• Aesthetic appeal: Sterling silver has a lustrous appearance that enhances the visual appeal of all charms and jewelry.
• Ease of maintenance: Sterling silver can be easily cleaned and restored to its original luster with proper care. Anti-tarnish treatments and coatings are also available to minimize tarnishing.

By combining these two beautiful metals, we have found the perfect ratio that keeps jewelry affordable and of extremely high quality, ensuring your charm bracelets last for years with proper care.

Yes, our charms do fit on Pandora bracelets. If you have purchased and found they do not fit, please note that we are working to ensure all our charms can screw onto the bracelet. This way, even if the bracelet clasp breaks, your charms will remain securely on the bracelet, preventing any loss.

Online shopping can be intimidating due to the prevalence of fake sites. We have worked extremely hard to maintain a positive reputation for our store.

We have over 700 reviews that you can check out at the bottom of our page under "Reviews" or by clicking HERE. We use a platform called Judge.me, which adds a verified badge to every customer who has purchased, received their items, and left a review. Once a review is placed, it cannot be removed by us, ensuring authenticity.

For payments, we offer installment methods like Afterpay and ZipPay, which require an active business number for setup. This makes it nearly impossible for scam sites to use these payment methods.

As an online-only store, we take these concerns very seriously. Our support team is always available to chat and put your mind at ease.

Step 1: Grab a piece of string long enough to go around your wrist.

Step 2: Cut the string to size, then measure it with a ruler.

Step 3: The measurement shown is the bracelet size you should choose.

Optional: If you're planning to fill a charm bracelet, we suggest choosing 1 size up to account for the space taken up by the charms.

There are several methods you can use to accurately measure your ring size.

Option 1: Measure a Ring That You Own.

If you already own a ring that fits the intended finger, to determine the ring size, you can just measure the ring’s diameter:

• Use a ruler or tape measure and measure straight across the inside of the ring from edge to edge
• Using our sizing chart found above our ring descriptions, refer to the "Ring Diameter (mm)" column to find the ring size

Option 2: Measure Ring Size Without a Sizer

If you do not have a ring sizer at home, you can easily determine your ring size finger with some common household items! You will only need a piece of thin string, a pen, and a measuring tape or ruler.

To find your ring size, simply follow these instructions:

• Wrap the intended finger snugly with a piece of string
• Use a pen to mark where the string meets around your finger
• Straighten out the string and measure it against a ruler in millimeters
• Check the sizing chart found above our ring descriptions and in the "Circumference (mm)" to find your correct size!

We take shop pay, Afterpay, Zippay and PayPal in addition to all major credit cards including VISA, Mastercard, and AMEX.

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

We aim to process orders every business day, but occasionally, it can take up to 3 business days for parcels to be shipped out. If a product is currently out of stock or found to be damaged, we will send you an email to inform you of the situation and work closely with you to get your order sent out as soon as possible.

As we ship globally, delivery times vary depending on your location. Below, we outline the estimated delivery time frames for our most popular locations.

International Delivery

• United States: 7 to 10 days
• United Kingdom: 7 to 10 days
• Canada: 7 to 10 days
• Rest of the World: 2 to 4 weeks

Domestic Delivery

Australia:

• Standard Shipping: 3 to 5 business days via Australia Post
• Express Shipping: 1 to 2 business days via Australia Post

New Zealand:

• Standard Shipping: 5 to 7 business days via Australia Post
• Express Shipping: 2 to 3 business days via Australia Post

Very rarely, an item may get lost during customs processing, which can be extremely frustrating. A common reason parcels get lost is due to an incorrect address. We use an automated system that detects your address through Google, so we suggest you double-check that the address is 100% correct and properly formatted.

Australian/New Zealand Orders: If your parcel is deemed lost, we offer either a replacement or a refund. As the customs clearance process is not as stringent as in other countries, parcels very rarely get lost.

International Orders: If your parcel is deemed lost, we follow these procedures:

• Standard Shipping: We provide a full set of replacements.
• Insured Shipping: We either provide a full set of replacements along with a free charm for the inconvenience or offer a full refund for your order.

No matter the circumstances we take responsibility for the shipping cost for sending out replacements.Please keep an eye on your tracking number, as we do not receive notifications if a parcel gets lost, which leaves us unaware of the situation. If you notice an issue, send us a quick email atsupport@prettylittlecharm.com.au, and we will provide the best solution possible.

Orders placed in Australia, New Zealand, the United States, the United Kingdom, and Canada will have tracking numbers updated as the order is fulfilled. For orders in Northern Ireland, Ireland, Germany, and other international locations, tracking numbers are applied on a weekly basis. If you require a tracking number sooner, please don't hesitate to contact us.

Please contact us atSupport@prettylittlecharm.com.au, and we will provide you with the correct address to return the items. Please note that all orders will be returned to our Australian location, as our international warehouses do not have a return box.

Most importantly please contact us on Support@prettylittlecharm.com.au

If any items you have received are defective, incorrect, or damaged, you have 30 days from delivery to ensure the items are in proper working order and free from manufacturing defects. Within those 30 days, we will offer full replacements for the damaged or defective products.

If we have sent the incorrect order, we won't require the charms back as it is our fault. We will simply create a new order for you and send out your correct replacements.

All refunds will be applied to the original method of payment used by you. If you used a credit or debit card to make your purchase, your money will be reimbursed to your account within 3 to 10 business days of the return or cancellation request being received by the company.

Order cancellations are definitely possible as long as the order has not been shipped. We aim to ship all parcels within 1 to 3 business days. If you need to cancel your order after it has been shipped, there's no need to worry. Once the items arrive in your possession, you can send them back to us at your expense, and we will provide a refund once we receive them.

Changing your order is a very simple process if it hasn’t been shipped yet. Simply contact us atSupport@prettylittlecharm.com.auas soon as possible, and we can make the necessary adjustments. If there is a delay in our response, please know that our support and packing teams work closely together to ensure that any order changes are made before shipping.