Política de reembolso

Refunds and Exchanges - 

To Return an item please contact us at Support@prettylittlecharm.com.au, and we will provide you with the correct address to return the items. Please note that all orders will be returned to our Australian location, as our international warehouses do not have a return box. When returning, your item must be unworn or unused, with tags still attached, and in the original packing in order to be eligible for a return.

If any items you have received are defective, incorrect, or damaged, you have 30 days from delivery to ensure the items are in proper working order and free from manufacturing defects. Within those 30 days, we will offer full replacements for the damaged or defective products.

If we have sent the incorrect order, we won't require the charms back as it is our fault. We will simply create a new order for you and send out your correct replacements.

All refunds will be applied to the original method of payment used by you. If you used a credit or debit card to make your purchase, your money will be reimbursed to your account within 3 to 10 business days of the return or cancellation request being received by the company.

Items that are exempt or not returnable

Refunds for changes of heart or dissatisfaction with an item without any faults or damage will be considered, but postage and shipment costs will be at the buyer's expense, as this issue is beyond our control.

Products marked as delivered on the tracking number but not received by the buyer will not be eligible for a refund, although replacements will be sent. This includes the replacements being sent.

We have dedicated teams for packing and checking all orders before shipment. If your order is missing an item or does not contain the correct items, a refund will be denied, but replacements will be sent.

Unfortunately, products purchased using a Gift Card cannot be refunded or returned unless product contains manufacturing defects.

Cancelling or Changing Orders - 

Order cancellations are definitely possible as long as the order has not been shipped. We aim to ship all parcels within 1 to 3 business days. If you need to cancel your order after it has been shipped, there's no need to worry. Once the items arrive in your possession, you can send them back to us at your expense, and we will provide a refund once we receive them.

Changing your order is a very simple process if it hasn’t been shipped yet. Simply contact us atSupport@prettylittlecharm.com.auas soon as possible, and we can make the necessary adjustments. If there is a delay in our response, please know that our support and packing teams work closely together to ensure that any order changes are made before shipping.

European Union 14-day money-back guarantee
With the foregoing in mind, you have the right to cancel or return your order within 14 days, for any reason, and without providing a reason, if the product is being sent within the European Union. As said previously, your item must be unworn or unused, with tags still attached, and in the same condition as you received it.