Contact Information

Last updated: 22 September 2026

Pretty Little Charm is an online jewellery store operating from New South Wales, Australia.

We do not currently operate a physical retail store that is open to the public.

Customer Support

For assistance with an order, product, delivery, return, refund, replacement or warranty claim, please contact us by email.

Business name: Pretty Little Charm

Email: Support@prettylittlecharm.com.au

Support hours: Monday to Friday, 9 am to 6 pm AEDT

Please include your order number when contacting us about an existing purchase.

Postal Address

Pretty Little Charm

PO Box 88

Macarthur Square NSW 2560

Australia

This is a postal correspondence address and is not a public retail location.

Returns

Please do not send a return without contacting us first.

All returns require instructions from our support team. We will provide the correct Australian return address and explain what information must be included with the parcel.

Items sent without contacting us first, or sent to an incorrect address, may not be received or processed.

Our international fulfilment warehouses do not accept customer returns.

To request a return, email Support@prettylittlecharm.com.au and include:

• Your full name

• Your order number

• The item you wish to return

• The reason for the return

• Photographs or video if the item is faulty, damaged or incorrect

Return eligibility and postage responsibilities are explained in our Return and Refund Policy.

Privacy Enquiries

For questions about how Pretty Little Charm collects, uses or handles personal information, email:

Support@prettylittlecharm.com.au

Please write “Privacy Enquiry” in the subject line.

General Enquiries

For product questions, sizing assistance or other general enquiries, contact:

Support@prettylittlecharm.com.au