Shipping policy

At Pretty Little Charm, we strive to make your online shopping experience pleasant and simple. This shipping policy is designed to make your experience as easy as possible and to answer any questions you may have.

Order Processing Times: 

We aim to process orders every business day, but occasionally, it can take up to 3 business days for parcels to be shipped out. If a product is currently out of stock or found to be damaged, we will send you an email to inform you of the situation and work closely with you to get your order sent out as soon as possible.

Local Delivery: 

Local Delivery has a flat rate of $20AUD for the service and it is currently available if you are located in the surrounding suburbs. 

  • Camden Council, NSW, Australia 
  • Campbelltown Council, NSW, Australia 

If orders are placed before 3 PM, they will be delivered by our packing team the same day. Orders placed after 3 PM may be delivered the next day. Local deliveries can also be made on Saturday or Sunday, but this may vary depending on availability.

Domestic Delivery and Rates 

Australia: We offer 2 shipping services:

  • Standard: Sent with Australia Post, it typically takes up to 1 week to arrive.
    • Rate: $10AUD (free shipping with orders containing 3 items or more)
  • Express: Sent with Australia Post, it typically takes up to 3 days to arrive.
    • Rate: $15AUD

In New Zealand, we offer 2 shipping services:

  • Standard: Sent with Australia Post, it typically takes up to 2 weeks to arrive.
    • Rate: $12NZD (free shipping with orders containing 3 items or more)
  • Express: Sent with Australia Post, it typically takes up to 1 week to arrive.
    • Rate: $17NZD

International Delivery and Rates: 

International: We offer 2 shipping services:

  • Standard International Shipping
  • Insured International Shipping

Insured shipping is a service that provides additional security in case a parcel is lost or delayed. If your parcel is lost, we will offer replacements and add an extra charm of your choice to your order. Alternatively, we can provide a full refund. With normal standard shipping, we will only replace the items in the order without an additional charm and do not offer refunds.

If you don't see your location listed, it will be under the section titled "Rest of the World."

United States:

  • Delivery time can take between 7 and 10 days.
    • Rate for Standard: $10 AUD ( Free Shipping with orders containing 3 items or more)

United Kingdom:

  • Delivery can take between 7 and 10 days.
    • Rate for Standard: $10 AUD ( Free Shipping with orders containing 3 items 

Ireland:

  • Delivery can take between 3 to 4 weeks.
    • Rate for Standard: $10 AUD ( Free Shipping with orders containing 3 items or more)

Canada:

  • Delivery time can take between 7 and 10 days.
    • Rate for Standard: $10 AUD ( Free Shipping with orders containing 3 items or more)

Rest of the World:

  • Delivery time can take up to 4 weeks
    • Rate for Standard: $7 AUD ( Free Shipping with orders containing 3 items or more)

Please note that international deliveries often experience delays and pauses due to customs. Tracking numbers change when entering different countries, you might notice that the tracking number doesn't update for the first week to a week and a half after shipping. This is because your parcel has not yet reached your designated country, and your local carrier service doesn't have an update to provide. This is a very common occurrence with international orders.