Warranty

  

Congratulations on your purchase from Pretty Little Charm! We value your trust in our products and are committed to providing you with high-quality jewelry. As part of our commitment to customer satisfaction, we offer a comprehensive three-month warranty plan for all charms, charm bracelets, and rings sold at our store.

This warranty plan covers the following:

Manufacturing Defects: We guarantee that our jewelry is free from manufacturing defects for a period of three months from the date of delivery. If any manufacturing defect is discovered during this period, we will replace the item at no additional cost to you.

1. Accidental Damage: The warranty does not cover any damage caused by accidents, mishandling, or improper use of the jewelry.

3. Modifications or Repairs by Third Parties: Any modifications or repairs performed by a third party on our jewelry during the warranty period will void this warranty.

To avail the benefits of this warranty, please follow these steps:

 

1. Contact Us: In case of any manufacturing defect or stone replacement requirement, contact our customer support team at support@prettylittlecharm.com.au. Provide your name, order number, and a description of the issue.

2. Assessment: Our customer support team will guide you through the assessment process.

3. Replacement: Once the assessment is complete, we will determine whether the item will be replaced, depending on the nature of the issue. We will provide you with a new piece, as applicable.

4. Return Shipping: If the item needs to be sent back to us, we will cover the shipping costs. We will provide you with a prepaid shipping label for your convenience.

1. The three-month warranty period starts from the date of delivery, as indicated on the original tracking number.

2. Please retain your original receipt or proof of purchase, as it will be required to process any warranty claims.

3. This warranty is valid only for the original purchaser and is non-transferable.

4. Our warranty is separate from any statutory rights you may have under consumer protection laws in your region.

 

At Pretty Little Charm, we take pride in our products, and we want you to enjoy your jewelry with complete peace of mind. Should you have any questions or need assistance, don't hesitate to reach out to our friendly customer support team. Thank you for choosing Pretty Little Charm!