Warranty

Three-Month Jewelry Warranty

  
Congratulations on your purchase from Pretty Little Charm! We value your trust in our products and are committed to providing you with high-quality jewelry. As part of our commitment to customer satisfaction, we offer a comprehensive three-month warranty plan for all charms, charm bracelets, and rings sold at our store.
This warranty plan covers the following:

Coverage

1. Manufacturing Defects: We guarantee that our jewelry is free from manufacturing defects for a period of three months from the date of purchase. If any manufacturing defect is discovered during this period, we will repair or replace the item at no additional cost to you.
2. Stone Replacement: In the unfortunate event that a stone (gem or diamond) becomes loose or falls out of the jewelry within three months from the date of purchase, we will replace the stone with a new one of equal quality, free of charge.

Exclusions

1. Accidental Damage: The warranty does not cover any damage caused by accidents, mishandling, or improper use of the jewelry.
2. Normal Wear and Tear: Like all jewelry, our products are subject to normal wear and tear. This warranty does not cover scratches, dents, or any other damage that occurs with regular use.
3. Modifications or Repairs by Third Parties: Any modifications or repairs performed by a third party on our jewelry during the warranty period will void this warranty.

Claim Process

To avail the benefits of this warranty, please follow these steps:
 
1. Contact Us: In case of any manufacturing defect or stone replacement requirement, contact our customer support team at support@prettylittlecharm.com.au. Provide your name, order number, and a description of the issue.
2. Assessment: Our customer support team will guide you through the assessment process. If required, you may need to send the item back to us for evaluation.
3. Repair or Replacement: Once the assessment is complete, we will determine whether the item will be repaired or replaced, depending on the nature of the issue. We will handle the necessary repairs or provide you with a new piece, as applicable.
4. Return Shipping: If the item needs to be sent back to us, we will cover the shipping costs. We will provide you with a prepaid shipping label for your convenience.

Important Notes

1. The three-month warranty period starts from the date of purchase, as indicated on the original receipt.
2. Please retain your original receipt or proof of purchase, as it will be required to process any warranty claims.
3. This warranty is valid only for the original purchaser and is non-transferable.
4. Our warranty is separate from any statutory rights you may have under consumer protection laws in your region.
 
At Pretty Little Charm, we take pride in our products, and we want you to enjoy your jewelry with complete peace of mind. Should you have any questions or need assistance, don't hesitate to reach out to our friendly customer support team. Thank you for choosing Pretty Little Charm!
Based on 1434 reviews
86%
(1229)
5%
(66)
2%
(29)
1%
(19)
6%
(91)
Fantastic quality

Great and amazing quality

Pig unicorn

Very cute and like picture

Exellent

Fantastic quality and service

Cola bottle

Nice charm

Fantastic

They are great quality and are fantastic

Disney Aladdin Princess Jasmine Dangle Charm

Would have been perfect if they came in gift box

Exactly what I wanted

I am obsessed with Scrump and had just gotten a stitch and Scrump tattoo. I wanted the charm to commemorate the occasion!

Donald duck teacup charm

Very cute charm

Glow Pumpkin Cat Charm

Remy charm and daughter charm

Both are lovely and great value for money

Not impressed

Not+happy+they+didn%27t+have+a+gift+box

Glass lady bettle

Nice charm but not quite as shiny as hoped with the murano glass

Lilo and Stitch- Scrump the Doll

Perfect!

Love it! Thank you! :)

M
Classic Gold Bangle
Michelle F.
Great site

Very quick delivery great value for money and great quality Items xx

Great product

I will be purchasing more.

Sorting hat

Great gift for granddaughter

Great quality

Beautiful charm

Bad, tarnished straight away

Perfect!

Love it! Thank you! :)

Proud to be a Nurse

This charm reminds me of my passion and commitment to caring for others every time I notice it!