Warranty

Three-Month Jewelry Warranty

  
Congratulations on your purchase from Pretty Little Charm! We value your trust in our products and are committed to providing you with high-quality jewelry. As part of our commitment to customer satisfaction, we offer a comprehensive three-month warranty plan for all charms, charm bracelets, and rings sold at our store.
This warranty plan covers the following:

Coverage

1. Manufacturing Defects: We guarantee that our jewelry is free from manufacturing defects for a period of three months from the date of purchase. If any manufacturing defect is discovered during this period, we will repair or replace the item at no additional cost to you.
2. Stone Replacement: In the unfortunate event that a stone (gem or diamond) becomes loose or falls out of the jewelry within three months from the date of purchase, we will replace the stone with a new one of equal quality, free of charge.

Exclusions

1. Accidental Damage: The warranty does not cover any damage caused by accidents, mishandling, or improper use of the jewelry.
2. Normal Wear and Tear: Like all jewelry, our products are subject to normal wear and tear. This warranty does not cover scratches, dents, or any other damage that occurs with regular use.
3. Modifications or Repairs by Third Parties: Any modifications or repairs performed by a third party on our jewelry during the warranty period will void this warranty.

Claim Process

To avail the benefits of this warranty, please follow these steps:
 
1. Contact Us: In case of any manufacturing defect or stone replacement requirement, contact our customer support team at support@prettylittlecharm.com.au. Provide your name, order number, and a description of the issue.
2. Assessment: Our customer support team will guide you through the assessment process. If required, you may need to send the item back to us for evaluation.
3. Repair or Replacement: Once the assessment is complete, we will determine whether the item will be repaired or replaced, depending on the nature of the issue. We will handle the necessary repairs or provide you with a new piece, as applicable.
4. Return Shipping: If the item needs to be sent back to us, we will cover the shipping costs. We will provide you with a prepaid shipping label for your convenience.

Important Notes

1. The three-month warranty period starts from the date of purchase, as indicated on the original receipt.
2. Please retain your original receipt or proof of purchase, as it will be required to process any warranty claims.
3. This warranty is valid only for the original purchaser and is non-transferable.
4. Our warranty is separate from any statutory rights you may have under consumer protection laws in your region.
 
At Pretty Little Charm, we take pride in our products, and we want you to enjoy your jewelry with complete peace of mind. Should you have any questions or need assistance, don't hesitate to reach out to our friendly customer support team. Thank you for choosing Pretty Little Charm!
Based on 1267 reviews
85%
(1082)
4%
(55)
2%
(27)
1%
(18)
7%
(85)
Fantastic

Fantastic quality and great service

Snow White charm

So cute it looks great with my Pandora Disney charms.

Omg I love it.

It looks exactly like Edna, I love it so much!!

Cinderella

Gorgeous charm, ideal for Princess fans

Fantastic

Great quality and fast delivery service

It snapped

I loved the design of this ring but unfortunately the sun snapped off with 2 weeks of receiving it.

Exellent

Fantastic quality

Clasp was very weak and would often undo causing me to almost lose multiple charms.

It is beautiful

Gorgeous

Absolutely adorable little charm, already have my eye on a few more

Other daughters birthday present from her doggie

Mums Mother’s Day present loved it

Lovely mum loves it

Really nice my daughter loved it

Received Charm Missing A Stone

Received the charm missing a stone. Emailed them to receive no response. Emailed them again and they responded back requesting a picture of the charm. I sent the picture and again no response until I reached out asking if they received what they requested. I was then told they received it but I needed to send additional pictures of the charm. I sent additional pictures and still have not received what’s going to be done to replace it. A lot of hassle for something that’s nobody’s fault but their own for poor quality control sending out the charm that was clearly missing a stone.

Absolutely adorable!

I've purchased a few pretty little charms now and this adorable addition doesn't disappoint me with its quality.

Sweet little gift

It's cute and sweet, makes for a simple gift for any Mum

Super Cute!

He is exactly as pictured, if not cuter, especially with his magical words reminding me to always believe in magic.

Birthday charms

My partner absolutely love them, will be purchasing some more things

Charms

It’s beautiful, i just loved it

Marvel- Hanging Spider-Man Dangle Charm

Lovely hanging charm with Spiderman engraving.

Fantastic

Great quality and great item

Dobby!!

Dobby is super cute!
My only issue is his cute little feet get caught on alot of things. Other than that I absolutely love him 😍

Graduation Bear Charm