Order Processing & Delivery
What payment methods do you accept?
We take shop pay, Afterpay, Zippay and PayPal in addition to all major credit cards including VISA, Mastercard, and AMEX.
Do you ship worldwide?
Yes, we ship to many international destinations.
Available delivery options and shipping charges are displayed at checkout after you enter your delivery location. International customers are responsible for any customs duties, taxes or import charges imposed by their country.
When will my order be processed?
Orders are normally processed and dispatched within 1 to 3 business days.
Business days do not include weekends or public holidays. Processing may take slightly longer during major promotions, new product launches or unusually busy periods.
If an item becomes unavailable or is found to be damaged before dispatch, we will contact you as soon as reasonably possible.
When will I receive my order?
Estimated delivery times begin after dispatch.
Australia:
Standard shipping normally takes approximately 3 to 5 business days.
Express shipping normally takes approximately 1 to 2 business days.
New Zealand:
Standard shipping normally takes approximately 5 to 7 business days.
Express shipping normally takes approximately 2 to 3 business days.
United States, United Kingdom and Canada:
Standard shipping normally takes approximately 7 to 10 business days.
Rest of the world:
Standard shipping normally takes approximately 2 to 4 weeks.
These timeframes are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather, public holidays and peak shopping periods can affect delivery.
What if I don't receive my order?
If your order hasn't arrived, it may have been lost in transit. While this is rare, we understand how frustrating it can be. We don't receive notifications when parcels go missing, so we're often unaware until you contact us.
Although we have no control over how delivery companies handle your parcel once it's shipped, we take full responsibility for lost items. If your order is confirmed as lost, we'll either send you a replacement or issue a refund—whichever you prefer.
Will I receive tracking information?
Yes. Tracking is included with shipped orders.
Your tracking information will be sent to the email address used at checkout when it becomes available. Please check your junk or spam folder if you cannot locate the email.
International tracking can take additional time to update while a parcel travels between countries, clears customs or transfers to a local delivery provider.
When do I qualify for free shipping?
Orders containing 6 or more qualifying items receive free standard shipping.
The free shipping offer is based on the number of items in your order rather than the total amount spent. If your order qualifies, free standard shipping will be applied at checkout.