Order Porcessing & Delivery
What payment methods do you accept?
We take shop pay, Afterpay, Zippay and PayPal in addition to all major credit cards including VISA, Mastercard, and AMEX.
Do you ship worldwide?
We ship worldwide and are always working to expand our delivery coverage. If you're unable to process an order in your location, please contact us right away so we can assist. Due to fraud prevention measures, we're unable to offer shipping to every country at this time, but we're committed to resolving any issues quickly.
When will my order be processed?
We aim to process orders every business day, but occasionally, it can take up to 3 business days for parcels to be shipped out. If a product is currently out of stock or found to be damaged, we will send you an email to inform you of the situation and work closely with you to get your order sent out as soon as possible.
How long will it take to receive my order?
As we ship globally, delivery times vary depending on your location. Below, we outline the estimated delivery time frames for our most popular locations.
International Delivery
- United States: 7 to 10 days
- United Kingdom: 7 to 10 days
- Canada: 7 to 10 days
- Rest of the World: 2 to 4 weeks
Domestic Delivery
Australia:
- Standard Shipping: 3 to 5 business days via Australia Post
- Express Shipping: 1 to 2 business days via Australia Post
New Zealand:
- Standard Shipping: 5 to 7 business days via Australia Post
- Express Shipping: 2 to 3 business days via Australia Post
What if I don't receive my order?
If your order hasn't arrived, it may have been lost in transit. While this is rare, we understand how frustrating it can be. We don't receive notifications when parcels go missing, so we're often unaware until you contact us.
Although we have no control over how delivery companies handle your parcel once it's shipped, we take full responsibility for lost items. If your order is confirmed as lost, we'll either send you a replacement or issue a refund—whichever you prefer.
When will i receive a tracking number?
We process all orders in bulk for efficiency. Your item may show as unfulfilled in your account even though it's already on its way to you. Tracking numbers are typically available 1–2 business days after your items ship, so please allow a little time before checking your email for updates.