FAQ

How can I contact Pretty Little Charms?
Our customer care staff is available via email at Support@prettylittlecharm.com.au and will be pleased to assist you with any needs you may have!

What brand are your charms?

We carry the licenses for Disney, Pop Funko, and Warner Brothers, allowing us to create any charms related to those brands. Our charms are branded differently depending on the product purchased:

  • Our Star Wars
  • Our Marvel
  • Our iconic Disney characters, such as Winnie the Pooh and Mickey Mouse, are all branded Disney.
  • Our DC Comics
  • Our Harry Potter are all branded Warner Brothers.

We do not sell anything branded Pandora or any other jewelry company. We only sell and create brands we are licensed to.

How do i care for my jewelry?

Caring for your jewelry is a simple process. To prolong the life of your jewelry, it's best to avoid wearing it while sleeping, in the shower, and while cleaning with chemicals. Although the materials used to create our products are resistant to these conditions, avoiding them will help extend the longevity of your jewelry.

When not wearing your charms, the best place to store them is in a jewelry box. This helps protect them from exposure to air, which can cause tarnishing.

If your items do get tarnished, we provide a pink polishing cloth with every order. Simply rub the jewelry vigorously with the polishing cloth, and it will immediately clean the jewelry and remove any tarnishing.

Do you ship worldwide?

Yes, we ship worldwide.

How can I cancel my order?
Order cancellations are definitely possible as long as the order has not been shipped. We aim to ship all parcels within 1 to 3 business days. If you need to cancel your order after it has been shipped, there's no need to worry. Once the items arrive in your possession, you can send them back to us at your expense, and we will provide a refund once we receive them.

How can i change my order?

Changing your order is a very simple process if it hasn’t been shipped yet. Simply contact us at Support@prettylittlecharm.com.au as soon as possible, and we can make the necessary adjustments. If there is a delay in our response, please know that our support and packing teams work closely together to ensure that any order changes are made before shipping.

 

What payment methods do you accept?
We take shop pay, Afterpay, Zippay and PayPal in addition to all major credit cards including VISA, Mastercard, and AMEX.

When will my order be processed?
We aim to process orders every business day, but occasionally, it can take up to 3 business days for parcels to be shipped out. If a product is currently out of stock or found to be damaged, we will send you an email to inform you of the situation and work closely with you to get your order sent out as soon as possible.

How long will it take to receive my order?

As we ship globally, delivery times vary depending on your location. Below, we outline the estimated delivery time frames for our most popular locations.

We have warehouses in both Australia and Beijing. All Australian and New Zealand orders will be sent from Australia, while all other orders will be shipped from our warehouse in Beijing.

Australia - We offer 3 shipping services:

  1. Standard: Sent with Australia Post, typically takes up to 1 week to arrive.

  2. Express: Sent with Australia Post, typically takes up to 3 days to arrive.

  3. Local Delivery: Available if you are located in the surrounding suburbs:

    • Campbelltown Council NSW
    • Camden Council NSW

If orders are placed before 3 PM, they will be delivered by our packing team the same day. Orders placed after 3 PM may be delivered the next day. Local deliveries can also be made on Saturday or Sunday, but this may vary depending on availability.

New Zealand - we offer 2 shipping services:

  1. Standard: Sent with Australia Post, typically takes up to 2 weeks to arrive.

  2. Express: Sent with Australia Post, typically takes up to 1 week to arrive.


International - We offer 2 shipping services:

  1. Standard International Shipping
  2. Insured International Shipping

Both of these methods are standard shipping, as express shipping would come from Australia and take nearly twice as long at over three times the price. This is why we ship from our international warehouse using only standard shipping.

Insured shipping is a service that provides additional security in case a parcel is lost or delayed. If your parcel is lost, we will offer replacements and add an extra charm of your choice to your order. Alternatively, we can provide a full refund. With normal standard shipping, we will only replace the items in the order without an additional charm and do not offer refunds.

If you don't see your location listed, it will be under the section titled "Rest of the World."

United States:

  • Delivery time can take between 2 to 3 weeks.

United Kingdom:

  • Delivery can take up to 2 weeks.

Ireland:

  • Delivery can take between 3 to 4 weeks.

Canada:

  • Delivery time can take up to 2 weeks.

Rest of the World:

  • Delivery time can take up to 4 weeks.

Please note that international deliveries often experience delays and pauses due to customs. Tracking numbers change when entering different countries, you might notice that the tracking number doesn't update for the first week to a week and a half after shipping. This is because your parcel has not yet reached your designated country, and your local carrier service doesn't have an update to provide. This is a very common occurrence with international orders.

What if I don't receive my order?

Very rarely, an item may get lost during customs processing, which can be extremely frustrating. A common reason parcels get lost is due to an incorrect address. We use an automated system that detects your address through Google, so we suggest you double-check that the address is 100% correct and properly formatted.

Australian/New Zealand Orders: If your parcel is deemed lost, we offer either a replacement or a refund. As the customs clearance process is not as stringent as in other countries, parcels very rarely get lost.

International Orders: If your parcel is deemed lost, we follow these procedures:

  • Standard Shipping: We provide a full set of replacements.
  • Insured Shipping: We either provide a full set of replacements along with a free charm for the inconvenience or offer a full refund for your order.
No matter the circumstances we take responsibility for the shipping cost for sending out replacements.
Please keep an eye on your tracking number, as we do not receive notifications if a parcel gets lost, which leaves us unaware of the situation. If you notice an issue, send us a quick email at support@prettylittlecharm.com.au, and we will provide the best solution possible.

How do I return an item?
Please contact us at Support@prettylittlecharm.com.au, and we will provide you with the correct address to return the items. Please note that all orders will be returned to our Australian location, as our international warehouses do not have a return box.

What if the item(s) I received are defective/incorrect/damaged?

Most importantly please contact us on Support@prettylittlecharm.com.au

If any items you have received are defective, incorrect, or damaged, you have 30 days from delivery to ensure the items are in proper working order and free from manufacturing defects. Within those 30 days, we will offer full replacements for the damaged or defective products.

If we have sent the incorrect order, we won't require the charms back as it is our fault. We will simply create a new order for you and send out your correct replacements.

When will I receive my refund?
All refunds will be applied to the original method of payment used by you. If you used a credit or debit card to make your purchase, your money will be reimbursed to your account within 3 to 10 business days of the return or cancellation request being received by the company.
What are your products made from?

We offer affordable and durable jewelry for everyone looking to purchase their favorite pieces without spending a lot of money. Our charms are made from a base of brass, a metal alloy composed of copper and zinc. We use the highest quality brass available, which significantly reduces costs while maintaining the high durability of pure sterling silver.

Brass is known for its:

  • Excellent resistance to corrosion: This makes it perfect for use in environments exposed to moisture and harsh chemicals like chlorine or cleaning agents.
  • Low friction: This reduces wear and tear on moving and rubbing parts, such as a charm bracelet full of beautiful charms, increasing durability.
  • Hypoallergenic properties: Brass is completely allergen-free, making it suitable for all skin types and ensuring our charms do not negatively affect your skin.
  • High recyclability: Brass is highly recyclable, contributing to environmental sustainability. Scrap brass can be melted down and reused without significant loss of quality.

Our charms undergo an additional step of coating with pure 925 sterling silver. All our jewelry is generously triple-plated in sterling silver, making the jewelry nearly 50% silver. The main benefits of sterling silver include:

  • Aesthetic appeal: Sterling silver has a lustrous appearance that enhances the visual appeal of all charms and jewelry.
  • Ease of maintenance: Sterling silver can be easily cleaned and restored to its original luster with proper care. Anti-tarnish treatments and coatings are also available to minimize tarnishing.

By combining these two beautiful metals, we have found the perfect ratio that keeps jewelry affordable and of extremely high quality, ensuring your charm bracelets last for years with proper care.

Based on 829 reviews
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This bracelet was the perfect addition to my sparkling collection, it fits my charms so well, definitely would buy again and highly recommend 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

I was so excited to see the launch email for pretty little charms sparkling collection and I purchased them straight away, I received them today and they are perfect and extremely sparkly, they never disappoint and definitely would recommend, you have a customer for life 🤩🤩

Love it

I think they are beautiful

Excellent quality

excellent quality and design

charming

it is a wonderful gift, that my friend really enjoyed receiving. i would certainly buy again if the occasion arose.

Amazing gift

Bought the bracelet and 3 Harry potter charms for my daughter and she absolutely loves them . I will definitely purchase again.

Magical Disney Key Dangle Charm

Looks good

The colour is really nice! It looks really good on the bracelet, I absolutely love it!

Fab product and service

Great gift. Arrived as and when expected.

Super cute doesn't quite fit on the bracelet.

Tower of Terror Stitch is really cute and I love the lighting bolts on the "ring". Unfortunately the hole in the ring isn't big enough to fit on the bracelet. They only way I can get him through is by rotating him around the bracelet and then he kinday acts like a stopper.

It was a graduation gift for my granddaughter and she loved it!!!

I love it!

mickey and minnie kissing

so sweet, well made